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Money Back Guarantee

Our commitment to your satisfaction is unwavering, which is why we offer a money-back guarantee on our services.
 
If your visa application is rejected*, we promise to return the processing fee promptly.
 
You can expect to receive the refunded amount within 3 working days.
 
This guarantee reflects our confidence in our expertise and our dedication to ensuring a positive outcome for our clients.
 
Rest assured, your trust in us is backed by our commitment to transparency and accountability.

*See terms and conditions below

Terms and Conditions

  1. Eligibility:

    • Our money-back guarantee applies to clients who have paid for our services and have had their visa application rejected by the relevant authorities.

  2. Refund Criteria:

    • Clients are eligible for a refund of the processing fee paid to us if their visa application is rejected.

  3. Application Process:

    • Clients must submit proof of visa rejection, such as a rejection letter or official communication from the relevant authorities, to initiate the refund process.

  4. Refund Amount:

    • The refund amount will be equal to the processing fee paid to us by the client for the visa application assistance.

  5. Refund Method:

    • Refunds will be processed using the original payment method used by the client for the visa application assistance.

  6. Processing Time:

    • Clients should expect to receive the refunded amount within three working days from the date we are notified of the visa refusal.

  7. No forged documents provided to us or false information given to us to be provided for the visa application, that lead to a refusal.

  8. Exclusions:

    • Our money-back guarantee does not apply in the following circumstances:

      • Visa application rejections due to incorrect or incomplete information provided by the client.

      • Visa application rejections due to not informing us reasons for prior refusals.

      • Visa application rejections due to concealing of any truthful information being leading to the reason of the refusal.

  9. Cancellation Policy:

    • Clients may cancel their visa application assistance services at any time before the visa application is submitted to the relevant authorities. However, once the application is submitted, the processing fee becomes refundable, only in the event of the visa refusal.

  10. Disputes:

    • In case of any disputes regarding eligibility for a refund under the money-back guarantee, the decision of SortMyVisa.com shall be final and binding.

  11. Contact Information:

  • If you have any questions or concerns regarding our money-back guarantee, please contact us at info@sortmyvisa.com.

By availing of our visa application assistance services, you agree to abide by these Money-Back Guarantee Terms and Conditions.

Last Updated: 16.04.2024

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